Return & Refund Policy

At Grumpy Gelding, we want you to love your purchase! If something isn't right, we're here to help.

Returns for Change of Mind

Eligible items may be returned within 30 days of delivery if they are unused, unworn, unwashed, undamaged, and in their original condition with any original tags and packaging intact.

To request a return, please contact us before sending anything back. We'll provide instructions for your return based on the product and its fulfillment provider.

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise stated.

Some items may not be eligible for change-of-mind returns, including personalized or custom-made products, final-sale items, and products that are identified as non-returnable on their product page.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at our store's contact email.

Include your order number, a description of the issue, and clear photos of the item and its packaging when applicable.

We'll review the issue and work with the appropriate fulfillment provider to determine the best resolution, which may include a replacement or refund. You won't be charged return shipping for an item confirmed to be damaged, defective, or incorrectly supplied.

Please contact us before returning an affected item.

Refunds

Once an approved return is received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law or otherwise stated.