Shipping policy

Shipping Policy

At Grumpy Gelding, we're excited to bring you western style, barn-life favorites, and a little country charm! Because we work with multiple fulfillment partners, shipping and delivery times may vary depending on the items you order.

Order Processing

Processing times vary by product and fulfillment provider. Some items are made to order, while others are prepared for shipment by our supplier partners.

Please allow time for your order to be processed before it ships. Processing times are separate from shipping transit times.

Shipping & Delivery

Estimated delivery times and available shipping options may vary by product and destination. Any available shipping charges and estimated delivery information will be displayed at checkout when applicable.

Delivery dates are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, holidays, or other circumstances outside our control.

Multiple Shipments

One order, multiple packages? Absolutely possible!

Grumpy Gelding partners with multiple suppliers to bring you a curated selection of apparel, jewelry, accessories, and original designs. As a result, items purchased together may ship separately from different locations and arrive on different days.

You may receive separate shipping confirmations and tracking numbers for different items in your order.

Please allow each package its own estimated delivery window before contacting us about a missing shipment.

Shipping Charges

Shipping charges depend on the products ordered, the fulfillment provider, and the shipping options available. Any shipping fees charged to you will be displayed at checkout.

If your order contains items fulfilled by different suppliers, those items may have different shipping arrangements.

Tracking Your Order

When tracking information is available, it will be sent to the email address provided at checkout. Separate packages may have separate tracking numbers.

Please allow time for tracking information to update after a package has shipped.

Delayed or Missing Packages

If your order hasn't arrived within the estimated delivery window, please contact us with your order number so we can help investigate.

If your order arrives damaged or you receive an incorrect item, please contact us promptly and include photos when possible. Refer to our Return & Refund Policy for additional information.